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HELP CENTER & FAQ


All Help topics

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How can I help Memory?

The best way to help Memory is to share it. If you find it useful, please share your experience with others, or by linking to y...
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What is Memory and how does it benefit me?

Memory is a free self-service set of online studying tools designed for professional, student or casual usage. You can get star...
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What type of algorithm does Memory use?

Memory uses a proprietary Spaced Repetition algorithm behind the scenes to calculate when you should review each question. It d...
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When I practice my course, it is not showing me all the questions. How do I practice all the other words in my course?

Practice mode is designed for users to practice questions they are already learned. This allows you to learn and practice the q...
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Is there an iOS or Android app to download for Memory?

Memory is not yet available as an installable application from the app stores. Memory is currently available for mobile devices...
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How / why is Memory free?

Memory is developed in the spirit of free education and professional learning. Whilst it has significant running costs, there a...
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Can I export my course and questions?

Yes, in the create-course section, select Export from the drop downs (where you can select between Card, Table view etc). You...
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How are the multiple choice options generated?

Multiple-choice options are generated using our AI technology using a combination of answers in the current course and the cours...
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Can I monetise / earn money from the course I have created? Can I sell my course?

We offer no direct facility for you to earn real money through either ad sharing or other means. This does not stop you from ...
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How do I earn credits and what are they for?

Credits are earned by completing sessions of questions. The higher your accuracy, the more you earn. They can be spent in the ...
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Memory vs Duolingo

Duolingo to be a fully serviced learning experience for foreign languages. The primary difference between the sites for languag...
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Can I import my course from other sites?

Yes, you can use the Import method to use Memory with your data in the create-course section. Import mode is selectable from th...
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Course privacy: How do I hide my course from public visibility? Or how do I make my course private, unlisted or with a password?

In the Create section, enter your course and select to edit the course details. From there you can adjust the visibility to one...
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How many questions should I add to a course? What is the maximum number of questions I can add?

We recommend a minimum of 10 questions per level to have a functional course. A maximum of 200 questions per level is allowed. ...
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Supported Browsers and Mobiles: Chrome, Firefox, Android, Safari, Apple, iPhone Support Information

We aim to support all browsers, however, we recommend using Google Chrome to use Memory. - Google Chrome is supported - Micros...
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Can I adjust the order of the questions? Can I move questions between levels?

In user settings, you can specify to learn the initial questions (those not yet learned) in either the default order of the cour...
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Does Memory offer official courses or premium content which are valid for real certification?

Currently, we do not provide official courses that are acceptable to any formal curriculum. Memory is a tool for you to practic...
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What are alternative/additional answers and how can I add them?

Alternative answers allows for questions to have multiple answers. e.g. If a synonym or variant exists for your question, you c...
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Is there a Chrome / Firefox plugin for Memory?

There was, but due to lack of interest it was removed. However, we now offer a facility to receive 'push' notifications to you...
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What is the purpose of the shop?

The shop exists for you to spend virtual credits on items such as hints or streak freezes. No actual money is charged for any i...
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I work in a school / I am a teacher - do I need to consider anything before giving courses to my students?

Memory is free to use for all organisations. If you are a teacher of a school, you are free to create as much content as you wi...
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Can I add true / false or yes / no questions?

Yes, for English terms, if you specify either "true" or "false" as the answer (not the question), then the multiple choice answe...
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What are XP points?

XP points (eXperience Points) are awarded each time you successfully answer a question, an exam, or a question session. XP poin...
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Can I link my Facebook account with my Google account?

Memory allows one account per email address. Whilst you cannot specifically link login providers to your account, if you logi...
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How do I search for users or share my profile?

You can search for other users by name (not by email) by using the main site search at the very top. You can also share profile...
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My practice due count (questions due) is somehow higher than the questions I have learned

For "legacy" accounts (i.e. if you signed up to Memory in an early stage), the algorithm may have changed and your counts may be...
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Why do I only see multiple choice questions in smart mode?

When you initially learn questions, they are shown as multiple choice primarily to introduce you to them as our data shows this ...
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What are levels and how do they benefit users?

Along with XP, levels are optional metrics to aid your motivation and monitor your progress. Gaining levels gives would previ...
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How do I use the spaced repetition system?

Use practice mode in any course. This mode serves you 'due' questions. These are questions which you have got correct at least...
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How do I add an image to questions?

Images can be added to any question and can be done during the course creation process by selecting the image icon. From there ...
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What languages are supported?

Memory currently supports most international languages, including audio and voice input. You can see the list of current languag...
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I submitted the contact form but haven't heard back yet

Memory is a free tool. We don't have a full time contact centre. Our developers read every support email and try to response a...
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What does 'due for practice' mean?

Practice intervals are calculated in accordance with our algorithm. Research shows that once an item is learnt 5 times, it is g...
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I see courses with chapters. Can I add chapters to my course?

You can add, edit and link chapters in the edit course screen by clicking the Edit Chapters button. Chapters should be used to ...
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What does seen, learned, skilled and memorised (etc.) mean?

These are terms to assess how our system measures your current knowledge with any particular question. The more frequently you ...
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In speaking mode, is my voice recorded or saved?

Voices are sent directly to Google's Speech API for speech recognition - sound files are not saved or stored. You have the ab...
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What is the purpose of folders and bookmarks? How do folders work?

Folders offer you the ability to group and add bookmarks to courses you use regularly. You can also share folders with other us...
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Why is there a friends system? Why would I want to follow others?

The friends system exists for you to communicate with like minded learners if you so wish. It is opt-in only and other users ca...
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I registered as a guest but would like to be able to log into the same account again, how can I do this?

The original guest accounts are no longer available and were deprecated in 2020. Please sign up one of the authorised method...
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How do I update my username?

This can be done in the edit profile section, where you can also update other fields such as your profile picture. Click on y...
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Can I use swear words / profanity or taboo subjects in my course?

Memory operates an automated profanity detection system and will generally refuse profane words. Taboo subjects are acceptable,...
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Can I enter answers without commas?

Yes, if the answer the system wants contains a comma, you may type it without the comma. (e.g. answer "1,000" - "1000" will be ...
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I have found a bug, something is not working. How do I report it?

You can submit a bug report directly to use using the bug report function (either from the speed dial in the bottom right or fro...
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What happened to 'under the hood'?

We had that for test purposes. We don't believe it's of importance now, and it slows down the page significantly due to the num...
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Something is wrong / there is a bug / I keep experiencing an error.

Memory is frequently updated and the first thing you should do is ensure you are on the latest version. You can get the latest ...
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There is a lot going on on-screen with many numbers and things I don't understand, I am confused.

We try to display as much information about your learning as possible. We understand that it may be superfluous to some users. ...
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Can I edit my email address?

Go to EDIT PROFILE, and edit your email there. This will edit your login details with Google Firebase. If you forget your pass...
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What is the purpose of awards and what do they mean in practice?

Awards such as high streaks, quick reactions et cetera are automatically given as you progress. They are a motivational tool to...
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What purpose do images have with questions?

Images added to questions are shown when the question is served. They can be used either as part of the question itself or to a...
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My audio is not playing after the character (

We strip audio after the first opening bracket to enable you to use these characters in your text without the speaker reading ou...
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I have found a course with content that I find offensive. How do I report it?

Please report this using the feedback button. Courses with inappropriate content will be flagged and set as private to their cr...
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Can I download a paper version of my course or print it to study offline?

Yes, visit the course dashboard of the course you have created and click 'Print' and you can create a downloading and printable ...
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Can I use HTML tags in my question?

No, for web-security reasons this is disallowed. HTML tags will be shown as raw text.
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What are hints and what are they for?

Hints come at a cost of 1 credit. They 1) give you an automatic partial-reveal of the answer, and 2) (optionally) show the hint...
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My profile picture won't upload

All profile pictures go through image screening provided by Google and Memory uses aggressive settings to prevent abuse. From t...
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Why has an image been added to my course?

Public courses which do not have images may automatically be assigned images based on the content of the course. If you wish to...
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How do I send a message to another user?

To message other users you must 'follow' each other mutually. For privacy reasons, we do not allow you to message other users w...
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Is these / exam mode a reliable indicator of whether or not I will pass my exam?

We cannot offer guarantees that the results in exam mode are similar to any curriculum. Exams on Memory are dynamically generat...
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How will I know when I am ready for my exam?

When questions reach Memorised status, you have got them correct consecutively 5 times, and they are not due for practice. Base...
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What information does Memory collect from me? (privacy)

Memory aims to collect the absolute minimal possible information from all users. Fundamentally, this includes your email addres...
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The multiple choice answers are irrelevant to my course - they make it too easy.

In niche subjects or languages we do not always have enough words or data to populate multiple choice answers to a good standard...
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Is it OK to add any type of image to my course?

Our image selector only generates images which are distributed as publicly licensed images and marked as free for commercial or ...
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I have created a great course but no one uses it. Can I boost my course in the search results?

Courses are ranked in order of popularity, current usage and other general trends. Try using the Boost course option in the Sho...
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Can I restrict the learning modes on my course?

Yes, as of 14th of May 2020 you can now toggle individual learning modes for all courses. Note that these options may not affec...
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Why won't my course work with speaking mode?

One of the main reasons is using English script to write your answers which have a different script. e.g. If your course is ...
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Can I add multiple language variations to my course?

No, courses must be assigned a single language pair only.
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Can I put words in brackets or slashes and allow them to be accepted?

Yes, you can use brackets to add optional characters or notes. Anything entered within brackets (e.g. "delgado(a)" - delgado wil...
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Can I type numbers instead of the full word?

Yes, for English questions, you can enter "10" if the answer requires "ten". For numeric answers, you can specify either the di...
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What is the maximum question / answer length allowed?

2048 characters. Note, questions with long answers (definitions) may not work well in multiple choice mode. If you have very la...
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Can I colorise my text?

This is not yet possible.
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I disagree with some of the answers in the courses. What should I do?

Our courses are created by other users and therefore the answers are subject to the opinion of the course creator. It is also p...
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The system is serving me too many questions at once. What can I do?

If you are finding that during learn mode the system is serving you too many questions for your current knowledge, we recommend ...
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Speech isn't working very well - any tips?

If doing a foreign language, it is important to spell the words correctly with the proper accents to ensure our system can recog...
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What is the benefit in adding a description and image to my course?

Course images and descriptions aid others in finding your course. This may be useful to you if you want others to use your cour...
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How does the report mistake function work?

If you are the owner of the course, using this function will automatically add the reported answer as a new alternative answer. ...
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I do not want to be seen on Memory. How do I make myself invisible?

Visit EDIT PROFILE. Adjust the setting which says Online status. If you disable this, your profile will not be found in search...
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How do I close my account?

Visit EDIT PROFILE. Click DISABLE ACCOUNT. Note - this action is unrestorable. When you do this, we permanently DELETE you...
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Memory vs Supermemo

Memory was originally based on the original SM-2 Supermemo algorithm. We find it to be a very different concept from what we en...
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The images are too small - images I have assigned to questions / flashcards are not big enough.

You can adjust the default size of image questions by clicking (from in-game): 1) Settings, 2) Visual settings, 3) Drag the slid...
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Memory vs Brainscape

We understand Brainscape to be a very high-quality flashcard application. Brainscape is a paid application - we do not make any...
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How do I change the direction of my cards? (e.g. swap the question and answer, or answer in the other language)

In settings in the top right whilst in learn mode, there is a section called Swap Question & Answer. From here, you can selec...
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I deleted a level or chapter accidentally. I lost my questions / broke my course. Can you help restore it?

Unfortunately, this is not possible. As a design decision, all questions are DELETED from the database when you remove a chapte...
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I keep getting the same question in a row

Repeated questions occur approximately 1.5% of questions across all users. We have identified a few reasons for why you can get...
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How many questions should I try to learn per day for foreign language learning?

This question has multiple answers and is subject to opinion. Here is what we think: When you are initially keen, we find it i...
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Memorize vs Memorise Spelling - UK vs USA spelling

It has been pointed out on several occasions that we have inconsistent delivery of the verb "to memorise/memorize". Whilst ME...
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How do I share my course with other users?

Once you have added at least 5 questions, the share button is enabled and allows you to share your course on social media or for...
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What are folders? How do I create a folder?

You can create folders as a place to store sets of courses. You can add your own folders or any other public folder to your fol...
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Speaking mode doesn't work well - it won't recognise my voice

We use Google's speech recognition API (Similar technology to Nest / Google Home) for speech recognition. We developed and test...
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What are variants / alternative answers?

You can add additional answers which will be accepted as correct. e.g. If your answer is 'hello' and you also want 'hi' to be ac...
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How do I add audio to my questions? Can I add custom audio?

For most languages, all questions and answers are automatically read aloud by our default speakers (unless you disable audio). Y...
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Can I transfer or move my questions to another level?

There are two ways of moving questions: 1) The Question Transfer function In the create course area, click the transfer button...
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Can I use past exam papers or copyrighted images in my course?

You may use copyrighted material or past exam paper in private courses only - please do not set the course to public visibility ...
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I can't find my course after creating it - where is my course / where are my courses?

You can always find your own courses from the Create Course link on the navigation. Alternatively, you can find them by clickin...
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How do I allow other users to edit my course? How do I add another course administrator?

You can add additional course administrators who can edit, add to, or delete questions and levels from your course. Under settin...
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How do automatic translations work? What does the translate button do next to questions and answers?

For language courses only: You can use the automatic translation button to generate multiple translations for your answer autom...
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What is the purpose of levels? How do I add more levels to my course and why should I do this?

If you have lots of questions, it is recommended to split your course into levels. There is a maximum of 200 questions per level...
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What are course subjects? How do I add my course to the subject or course topic listings?

In the create course screen, under course settings, you can add subjects/topics to your course. Specifying course subjects has ...
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How do course star ratings work?

Enabling course ratings allows other users to rate your course on a 5-star system from the course dashboard. Higher rated cours...
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My content, images or other copyright is being used on this site. How do I file a complaint or DMCA request?

As per our terms and conditions, we require users to only set their courses to public visibility if they either own the copyrigh...
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