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Last updated: 4th March 2021
Definitions and interpretation
How we collect Data
Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example: we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
By signing up to Memory, your email address is automatically stored in our database. You agree that you may be automatically subscribed to our automated email service. This includes emails such as general newsletters, practice reminders and notifications that you may lose your streak of consecutive days. You can opt-out at any time by editing your user profile settings or by clicking the unsubscribe link in an email you receive. After unsubscribing, if you are still receiving emails this may be due to an error. Please contact us at email@example.com if this happens.
Email options are by default opt-in. From time to time we run experiments where new users are automatically opted in, in accordance with policies. You can disable all emails by either 1) Visiting the edit profile section, 2) Clicking the unsubscribe buttton at the bottom of any email
Who we share Data with
Keeping Data secureWe will use technical and organisational measures to safeguard your Data, for example: access to your account is controlled by a password and a user name that is unique to you. we mainStore your Data on secure servers. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). You can find a list of Cookies that we use in the Cookies Schedule. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
You may contact Memory.com by email at email@example.com.
Social features and private messaging
An important part of education is communication, and Memory attempts to support this by offering social and chat facilities for which we do our best to ensure a duty of care towards users. The non-Schools version of Memory offers private messaging services and public forums to allow users to communicate. Any user account created on the Schools version of Memory will be unable to use messaging or social services. Public forum messages "threads" can be deleted on request. Private messages are stored for 90 days on our server in encrypted format. They are not read or monitored by Memory staff and the data is stored securely during its life period. Users can also delete messages in their entirety for both the sending and receiving party at any time. The chat facility is intended for communication between members. Profanity is not allowed and we may automatically suspend the accounts of any user who attempts to use profanity or are discovered by way of our "detection technology". This includes the detection of pornographic image uploads and profane words in messaging. User abuse counts are stored automatically. Memory does not share any of this data with other parties but, in the event of an investigation by law (including but not limited to: an accusation of cyber bullying or extremism), Memory be required to release and unencrypt chat messages. Private messages can only be sent if both the sender and recipient have mutually accepted to follow each other and is therefore considered an opt-in service by default, however you can opt out of chat and social features at any time in the user settings area, including removing your visibility from other users entirely. Children under the age of 13 are not permitted to use private messaging facilities. If an adult is creating an account on behalf of anyone under this age it is expected that the age is set correctly in account settings to ensure this is disabled.
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
General Login Cookie
In addition to, or in clarification to the above, we use the following analytical/performance cookies:
We use this cookie to help us analyse how users use the website.
We also collect authenticated visitation data collected by:
Google signals which is associated with Google user accounts if you have this setting enabled in your Google Account. This only applies for users who have turned on Ads Personalisation in their Google account.
Google AdsThis is used to help optimise our adverts and measure their effectiveness. As a general rule, Memory does not advertise. But, from time to time, we may run small advertising campaigns to test traffic to see how new users respond to new features. We do not explicitly attempt to target users of Memory, but there may be situations where Google decides it to be appropriate to show you ads for Memory
Facebook AdsThis is used to help optimise our adverts on the Facebook platform and measure their effectiveness.
SentryThese are used to collect errors from visitors during their visit to the website. Some applications may take video or screenshots of errors. This data is only used on an anonymous basis, but your IP will be collected. We anonymise any user data such as IP address and email address (For more information on Sentry, visit: https://sentry.io
From time to time we may change or add providers to the above. If at any time the updates to this policy do not coincide with the addition of a new provider, Memory does not offer any warranty or guarantee against any fault that my arise from the usage of the provider.