What are the main implications of NOT considering the user?

- suspicion/rejection of the technology - the technology requires alot of training and/or users don't understand which leads to a drop in performance - technology changes the work in unanticipated ways which leads to unanticipated reverberations about the workplace - mechanism (especially highly automated) lead to unwanted reliance on technology that was intended to assist user - safety, comfort and well-being are compromised