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CHAPTER 4 key terms


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[Front]


Active Listening
[Back]


Giving full attention and a concerted effort to understand the message being sent

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Active Listening
Giving full attention and a concerted effort to understand the message being sent
Aggressive Communication
Interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others
Altered Cognition
A decrease or lack of cognitive ability to receive, process, and send information
Assertive Communication
Interaction that takes into account the feelings and needs of the receiver
Clarifying
Restating the patient's message in a manner that asks the patients to verify that the message received is accurate
Communication
Use of words and behaviors to construct, send, and interpret message
Connotative Meaning
Reflects the individual's perception or interpretation of a given word
Denotative Meaning
The commonly accepted definition of a particular word
Expressive aphasia
A physiologic condition in which an individual is unable to communicate a desired message
Focusing
A communication technique used when more specific information is needed to accurately understand the patient's message
Gestures
Movements used to emphasize the idea being communicated
Jargon
Commonplace language or terminology unique to people in a particular work setting
Minimal encouragement
A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more
Nontherapeutic communication
Communication techniques, both verbal and nonverbal, that hinder the nurse-patient relationship
Nonverbal communication
The transmission of messages without the use of words
Open posture
A relaxed stance with uncrossed arms and legs while facing another individual
Paraphrasing
A communication technique that involves restating the patient's message in the nurse's own words
Passive listening
Receiving a message without any response or indication of understanding
Receiver
The individual or individuals to whom a message is conveyed
Receptive aphasia
A physiological condition in which an individual cannot recognize or interpret the message being sent
Reflecting
A communication technique that assists the patient to "reflect" on inner feelings and thoughts rather than seeking answers or advice from someone else