MEMORY is built by software engineers. Because we don't charge, we don't provide official support. But, we offer a community forum, help documentation. Whilst we try our best to respond to emails, we do not offer guaranteed service level agreements.
|Item||Reason||How to remove|
|User Name||Certain login providers may provide a username which we use by default||Edit your username in edit profile at any time to be whatever you want|
|Email address||To enable login, and notifications||Edit your email address in account, cancel account to remove entirely|
|Picture||To use as an avatar to identify you, if you login with a social provider such as Facebook or Google, our system may opt to set this picture as default. If it does that automatically, just edit or remove your profile picture||Edit profile to remove or update the image|
|IP address||Security - needed to identify incoming traffic and to protect against bots or malicious attacks. We avoid associating your IP address with your user account wherever possible||Delete your account to remove all history|
|Cookies||Used to identify your user account with our servers, and to store user settings. Not to serve you ads.||Logout - we will attempt to remove cookies on logout|
|Browser local storage||Used to save options such as in the create-course screen||Logout - we attempt to clear local storage on logout|
|Browser and device type||Used to determine how to layout the page, and detect if features are available, e.g. speaking||Delete your account to remove all history|
|Location and timezone||Your location (country and timezone) is automatically detected, or you can set it manually. We need to know your timezone for your reports. Your exact location is not detected.||Delete your account to remove all history|
|Date of Birth||We only collect this if you register as a teacher as a precautionary measure to confirm you are of reasonable age to be inviting other users to classrooms||Delete your account to remove all history|
|Time spent learning||Required to analyse your learning performance to determine items such as which questions/levels to suggest next||This cannot be disabled, unless you delete your account|
|Questions answered||A log of all questions you have answered is always stored. Required to analyse your learning performance||This cannot be disabled, unless you delete your account|
But we just need to work with a few 3rd parties to make sure things work OK.
Sentry - We use this for bug tracking. We anonymise any user data such as IP address and email address - we don't send them unneccessary data.
Pingdom - We use this to measure user response time from different countries. No personally identifiable information is sent to this provider.
Google Analytics - We use this to measure site traffic - we send the minimum personal information to record traffic - not your user information.
Emails can be received to notify you of updates and practice reminders - We usually default new users to have all email options off, but from time to time test it with it enabled. If you do have enabled them, you can disable them at any time by editing your profile or clicking unsubscribe. Your email address does not leave our servers.
You can close your account at any time in the edit profile screen and we will remove all identifiable information.